Apple announces free iPhone X display replacement for touch issues

Apple has announced a display replacement program for iPhone X to fix touch issues experienced by some users. The issue is related to the display module and might result in either ghost touches or non-responsive display. The replacement will be done free-of-cost by Apple, even if the iPhone X is out of warranty or not covered by Apple Care.

The touch issue for iPhone X display was not a widely recognized issue. There were some reports of it on Reddit, Apple’s support forums and other places, but it was never formerly acknowledged by Apple. Users weren’t sure whether the issue was iOS related or a hardware defect. Apple’s announcement confirms that the issue is a hardware flaw. The company likely has a solution to the issue available which is why they have announced the replacement for all iPhone X display modules, rather than a selected few batches.

Apple’s support page mentions the following issues which are symptoms of the display issue:

  • The display, or part of the display, does not respond or responds intermittently to touch
  • The display reacts even though it was not touched

While the display module replacement is free of cost, any damage to the iPhone, like a cracked screen, will be charged separately. Apple says that such issues will have to be rectified before replacement can be performed.

The company is also offering refunds to users who have paid Apple to get their iPhone X display module replaced. Customers will have to provide proof of repair to Apple for a refund.

While it might seem odd that Apple announced this program a year after the iPhone X was released, and a month after it was removed from stores, it is still beneficial for customers. Not many companies address such hardware reliability concerns, especially when they have not been making rounds on the news. Nonetheless, if you have an iPhone X, get in touch with an Apple Store or an Apple Authorized Service Provider to arrange for a replacement.

Apple also announced an SSD Service Program for non Touch Bar 13-inch MacBook Pro, sold between June 2017 and June 2018. There are issues with the SSD that might result in data loss and failure so Apple is offering free service for these MacBooks.