Apple and Samsung fined by Italian anti-trust watchdog for device performance issues

An Italian anti-trust watchdog has fined Apple and Samsung 5-million Euro each for hampering their smartphone performances. The body found that each company impacted their smartphones’ capability to operate as updates would roll out. In the case of Samsung, the fine was exclusively issued for 2014 Samsung Galaxy Note 4.

The watchdog body found that neither company provided enough warning or clarity to consumers before rolling out updates that would reduce the performance for their respective devices. It was only after persistent complaints from frustrated consumers that the body began investigations into foul play. Apple was accused of throttling their older iOS device’s performance with updates. Samsung was found at fault with a specific update issued to the Samsung Galaxy Note 4.

After a thorough investigation, the Italian body finally delivered their findings. It deduced that consumers were accurate in their complaints about Apple reducing device performance with iOS updates. Apple later admitted to it and made up for the error by offering reduced battery replacement costs for devices. The smartphone giant defended the move by saying they reduced the performance of older devices to prolong battery life with each iOS update.

iOS 11.3 introduced Battery Health for iOS devices

Apple has since also implemented a feature in iOS devices for consumers to monitor their battery health. They get a notification or alert when the battery of the device is reaching the end of its lifespan. Consumers can then go to Apple stores and get their battery replaced for a reasonable fee.

Apple made good on their promise of not throttling device performance again with the release of iOS 12. The latest OS brings a whole new breath of life to the older Apple iOS devices, so that is a good way to make amends with consumers.

Samsung is in trouble for releasing a 2016 update to their 2014 flagship, Samsung Galaxy Note 4. Since the update, repeated incidents severely hampered the functionality of the phone. This caused malfunction with the device which led to random restarts as the update was not optimized properly for the phone.

Source: Reuters